Vincent Jamart

High Touch Technical Support Engineer at Cisco



ICT, virtualization and datacenter technologies.

Currently working in Cisco Datacenter group as HTTS engineer.

11 years of experience as Unix systems engineer (architectures design/support) mainly on IBM AIX and Linux platforms.
6 years of experience as Datacenter networking engineer on Cisco technologies (SAN/Nexus/UCS)
2 years of experience as Oracle DBA and security auditor.

Aside technical focus I'm used to work in ITIL environments and handling team leading/projects management (PMI) roles.

StrengthFinder: Context, Discipline, Deliberative, Intellection, Command.

Specialties: UNIX/Linux, AIX, SAN, Cisco Datacenter solutions, security,


High Touch Technical Support Engineer IV at Cisco

October 2016 - Present

Supporting Cisco's high profile customers in EMEA portfolio

Interfacing with Customer Account Teams, High Touch Operation Managers, High Touch Engineers, Advanced Services, TAC and various BUs to provide timely support and issue resolution to meet or exceed our customers' expectations.

Provide tier 3 technical assistance in Datacenter networking and Server Virtualisation technologies, including operating systems, hypervisors and storage solutions.

Improve overall network performance, advise on proactive operations and resolve chronic network issues

Engaged in UCS Supportability group, working closely with business unit to enhance serviceability on platform and software, assisting on QA for end to end testings (AGILE) and cross-organisation programs as a customer advocacy.

NCO(R) at Belgian Defence

January 2006 - Present


-Defense&Support -Supply Chain & Mobility -CIS

Customer Support Engineer IV at Cisco Systems

November 2010 - April 2017
CSE in TAC Datacenter, Storage Networking backbone team (2010-2017) ; Server Virtualization EMEAR team (2012-2017) ; Content Networking backbone team (2015-2016).

Supported platforms: MDS9000 (SME/DMM/SanTAP, IOA ,IVR), Nexus 7k/6k/5k/4k, FCoE, DCNM, UCS B/C/E/M/W/HX-Series, Nexus 1kV, HyperFlex, VMWare ESXi, XenServer, SLES/RedHat Linux, Windows Server/Hyper-V, StorMagic, DLSw, WAAS, Citrix NetScaler.

Receiving and resolving complex issues and meeting customer needs;
Working with other people to solve problems and enhance future products;
Using debugging tools and lab simulations to analyze problems and identify solutions;
Keeping up-to-date with new technology products in order to provide support as soon as they are launched in
the market.

The focus is mainly on break/fix engineering, but this can be combined with a big share of design advisory.

-regular NPIs on supported platforms
-KT (Kepner-Tregoe) troubleshooting/decision models -Technical Instructor Presentation Skills
-Aspiring Manager Program
-Cisco Security Ninja

Senior UNIX/Linux Systems Analyst at Network Research Belgium

May 2006 - November 2010
Team member for AIX/VIOS, Solaris, Linux/ESX installations
Designing entreprise-grade infrastructures on AIX/VIOS, PowerHA and Linux systems (SLES/RHES on

physical -HP ProLiant- & virtual -z/VM,VMWare- servers)

3rd level support for UNIX systems
Security relay for UNIX issues
Shadow teamleader
Atypic configurations design (aside SAP, SAS, WebSphere, TSM, Oracle RAC environments) Disaster Recovery plans

Pre-sales support Technical offers validation

QA & systems manager at Free Field Technologies SA

January 2004 - May 2006
Quality Assurance definition for multi-platform development (CMMI,ISO-15504/SPiCE

HPC simulation software in acoutic fields;
SME IT infrastructure management using Free Software tools and methodologies.

-MPI, Myrinet & Infiniband switching, SGE -Cisco ISR
-Cisco PIX firewalls (PIX-OS 6.3)
-Cisco Aironet introduction

UNIX Systems Engineer at Systemat

November 2001 - December 2003
DBA/UNIX consultant; Oracle, AIX and GNU/Linux specialist in multiple large-scale project definitions and

implementations in Luxembourg.
Various security-oriented projects for SME, DBA for a large bank (BCEE) and telecom company (P&T),

Linux-based projects incubation consultant (Arcelor).
PoC for BIL-Dexia/FETA on IBM AIX integration/support.

-Multiple IBM NPI (AIX 5.2, TSM, ESS/Shark, DS4000 storage)

AIX System administrator at Belgian Defence

June 2000 - November 2001


AIX/Linux system administrator on client-server logistic applications.
Large scale networks and distributed databases management; Oracle 8i Parallel Server and IBM SP/2

Security and monitoring applications on SuSE/Linux and Solaris8;

Version control for code over ILIAS application (RCS/CVS customization/programming), life-cycle management for production systems (Air Force, Navy);

Interforces POC for Medical component test databases.

-Oracle 8i Parallel Server -ADSM 3.2
-IBM TSM 4.1


Cisco Learning Network

CCNP Datacenter, CCNA R&S, Computer Systems Networking and Telecommunications, 2010 - 2016

ERSO (Saffraanberg)

Military and Strategic Leadership OR-7, 2015 - 2015


SLES12, SuSE Cluster  CLA, 2016


VCP, 2012 - 2016

Citrix Education Center

Netscaler, 2015 - 2016

IBM Forum

AIX, PowerHA, RS/6000, pSeries SP/2, 1999 - 2010

Sun Microsystems

Solaris, SunCluster, 2006 - 2007


9i Database, 2002 - 2004


computing science, 1999 - 2000 EVENING STUDIES -1st year-

Royal Technical School of The Belgian Air Force (Saffraanberg)

B.Sc, Computing management, 1997 - 2000

Collège St Quirin, Huy

CESS science/mathematics, 1991 - 1997

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